Shipping Information

General Information

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For all orders, we will only send plants under the following terms:

a.	Order are sent to us
b.	We will confirm your order and send you an invoice
c.	Payment shall be made in advance
d.	Upon approval, your order will be send

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Payment should be made before shipment unless credit has been established. All prices quoted are Ex-Nursery Penang, Malaysia unless otherwise stated. Payment can be prepaid by Bank Transfer to the following accounts:

Malaysia Account
OOI LENG SUN ORCHIDS,
THE HONGKONG BANK,
BUTTERWORTH, MALAYSIA
Account No: 373-007335-001

Alternatively, please contact us if otherwise.

•	All offerings are subjected to availability. We reserve the rights to withdraw any offering from sales, and to limit quantities. Prices are subjected change without notice.
•	This catalog supercedes all other catalogues, which may be distributed prior.
•	Our liability, in all instances, is limited to the purchase price of the plants.

Shipping & Handling

•	Shipping and handling will be bourn by the buyer. The buyer is also responsible on the insurance of his/her order, if required.
•	Shipping and Handling quotes is based on POS LAJU charges.

Damaged Shipment

•	We guarantee that each order at time of shipment is top quality: is in prime condition when packed, is packed properly, and will reach our customers in good, live, growing condition unless the carrier is at fault.
•	We guarantee delivery in good condition if our shipment reaches its destination within the usual maximum travel time to any point in Malaysia and if the shipping carton has not been damaged by the carrier’s mishandling.
•	Whenever the carrier fails to make timely delivery or mishandles our carton, report damaged shipments IMMEDIATELY to the delivering carrier and file your claim. Request an inspection and retain all packaging materials for the inspector to examine. In any event, advise us of your action so we will be able to provide full reasonable support in your recovery effort.

Size Substitution

•	It is impossible to keep orchid plants size stationery while they were catalogued. Because of this, the nursery shall reserve the rights to substitute sizes of plants in filling orders unless we are specifically instructed not to do so.
•	In the event that we are unable to supply the items ordered, we will notify you accordingly and retain the amount to offset with future orders.

For more information, please feel free to Contact Us at info@gardencenter.com.my

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